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Discussion: Reeb ok bats

Posted Discussion
Jan. 31, 2012
tg69
307 posts
Reeb ok bats
I would like to know what you think.I had a Reebok bat to break last fall in Phoenix taking BP.It was a U-TRIP bat,not a senior.Had maybe 100 swings on it and had a full warranty.Sent it back to Reebok in Oct. and just heard today that they will not send me a new bat to cover warranty.Reason was that they didnt like my reciept.So after a few . words, I told them to just send my bat back to me.NO way that they could do that.Reason for that, its dangerous for me to have that broken bat.They marketed that piece of ......... and now its too dangerous..Question is,, dont I still own that bat?????Tell me what you think.Oh I should mention that Ed Andrews tryed to help but to no avail...
Jan. 31, 2012
birdie
Men's 60
681 posts
I think it is your bat and you should get it back. Was this did through and on site place or via a web site. The e-mail conformation maybe helpful. Or get a record from your credit card company. they should have something that could be helpful. Thanks Harry
Jan. 31, 2012
taits
Men's 65
4365 posts
I can relate to that. Had a Toledo Kataina some years back that I broke within the warranty period. I sent a copy of the paperwork which was a 8\11 paper because I ordered it on the sellers web site or it may have even been ebay, but I neglected to send it w\a conformation slip, as I usually did and they said they never got it...
I called twice, got the same story,
UPS tracking is also good.
Just never bought another and mentioned it to quite a few players.
Only time I ever had a warranty bat return problem out of 6.

I think that if you really liked the bat, just get another, if questionable on that, buy something else.
Jan. 31, 2012
Bomber #7
Men's 60
62 posts
I think it's your bat tg. Doesn't matter if it's cracked, you bought it, it's your property! What didn't they like about your receipt?
Jan. 31, 2012
Omar Khayyam
994 posts
"too dangerous to have such a bat?!" How do they know you are going to use it in a game? Maybe you're going to wrap it in duct tape and use it for a warmup bat. Maybe you're going to saw it off, fill it with weights, and use it for a warm up bat (we have a guy around here who does this and gives guys these 24 inch novelty warmup bats). Maybe it has sentimental memories and you're going to frame it and put it in your den. Maybe you're going to keep it under your bed and don't mind breaking it the rest of the way over a prowler's head.

In other words, they assume you will continue to hit with it and they might be liable or have their reputation suffer from any injury. If they are that worried, they should just send you a replacement bat like they promised and as you requested.

Of course it is your bat. Insist on its return. It's possible they never intended to honor their warranty and just looked for an excuse and in the meantime tossed your bat.

Your posting is ample negative publicity in itself. Maybe Ed Andrews could gently point this out to Reebok and also that the only solution is to honor their word and let a good resolution be posted on this site that hundreds of softball players read.

Jan. 31, 2012
tg69
307 posts
Thanks for all the positive imput.My sentaments exactly.
Jan. 31, 2012
5ToolsinOhio
Men's 50
160 posts
That is shocking customer service work from a giant company wow.
Feb. 1, 2012
tg69
307 posts
Does this mean if I take my vehicle back for warranty work and the dealer deems it dangerous to drive,I dont get my truck back, they can just keep it? Is Reebok made in the USA or over THERE?
Feb. 1, 2012
taits
Men's 65
4365 posts
tg69,
On that one I would bet they (repair shop) would just call the CHP and or DMV and make a report. That would cover them but chances are fairly good someone would show up and tag it.
Yours PU for sure, but the public safety on the road would trump your driving it. No doubt though you could have it towed home and put in your back yard. I say back yard because in Ca now you can not have a wrecked or unsafe vehicle parked on the street or in plain sight.
Hope you get the bat thing worked out but don't think you will if it's cracked.
Feb. 1, 2012
Reggie44
Men's 50
34 posts
I bought a Melee in March 2011 at the Mesquite Tourny (not from Ed). Got 50 swings out of it and it broke. Gave it back to the Rep I bought it from and he said he would see what he could do. Seen him at a tourney later in the year and he said Rebok would not do anything so I told him just give me the bat back and he said it he didn't have it and it was in his garage but was not sure which one it was. I'm sure I will never see it again. I loved the bat. It was great for 50 swings but I will never buy one from him again.
Feb. 1, 2012
5ToolsinOhio
Men's 50
160 posts
This is how i view the bat game...The number one player to ever play the game endorses a bat i buy it, i have not been disappointed at all.
Feb. 1, 2012
Omar Khayyam
994 posts
taits, nice analogy. Yes, if you get a cracked bat back, it may be inspected at a tourney and not allowed (they won't put an "OK" sticker on it), but they still give it back to you with a "sorry". It seems tg69's promise of a warranty was a false promise, and Reebok's determination to not return broken bats is a marketing mistake.

Warning to all: if you buy a thin-shell composite for the extra pop then expect that it could break in the first ten swings...or 100...or 300. It's the price you pay for a hot bat. I still remember when aluminum bats were at their peak of popularity that our team went through a whole season sharing three different weight aluminum single wall bats! And we used them the next season as well.
Feb. 1, 2012
Gary19
Men's 50
2615 posts
Omar, it is interesting how guys unreasonably expect the best of both worlds.

Tool, perhaps not in this case, but remember most guys who "endorse" are PAID endorsers. Money will get people to say and do many things they might not normally. So buy based on endorsements with a grain or two of salt.
Feb. 1, 2012
taits
Men's 65
4365 posts
I've played with 2 guys that used a cracked bat and the umps don't look for them even if they sound different. Also had one guy who used one that broke and flew out there.
Have never seen bats checked but I know some placed do but how well is another story.

Omar, I think they were covering their end on liability if used and knowingly sent it back cracked...
They do not know if it will be used or not, so its better hold it and keep it out of the game as it were. There may also be more to this than the one side we read.

How about a a hand full of salt Gary on that one.
Feb. 1, 2012
Omar Khayyam
994 posts
Simple solution for Reebok. They attach a somewhat permanent sticker that says "defective bat. Not to be used in game situations" or something to that effect. This warns an ump or TD. It also covers Reebok's liability since they can certify that they warned the user. Of course, the simpler thing would be to just send another bat and honor their warranty. And there could be more to the story (like buying the bat off another player and voiding the warranty).

taits, I agree that most tournament umps are not watching for this. I was impressed that SPA now checks all bats when you arrive at one of their tournaments, although it was a bit disconcerting to some of my teammates who were discovered with cracked bats that they didn't know about!

And remember when non-smoking athletes "endorsed" Lucky Strikes and Camels. It was a rare athlete that turned down the money because he wouldn't endorse what he didn't use.
Feb. 1, 2012
tg69
307 posts
Taits.Lets hear your side.If you bought a bat with a one year warranty on it and it broke and you did every thing as to get a return as directed and then they tell you they are not going to HONOR that warranty and then on top of that they were not going to send your bat back,what would YOU do?They produced that dangerous weapon to start with,not me.I jusy BOUGHT and PAID for it.Where I come from that means it belongs to me.So either HONOR your warranty or send bat back.SIMPLE....They must not think much about danger or they would send me a new $100.00 bat.Now lets hear your side//////////////////
Feb. 1, 2012
taits
Men's 65
4365 posts
For myself it would depend on a few factors that are basic,valid receipt, proof I sent it in, & lastly is my time worth it and my cost for it worth the trouble to do it all.
Worth pursuing it through legal channels, or do it on the cheap like I did with the toledo bat. ie word of mouth. which I did. I don't think they sell many any longer. I don't know I don't keep track of that maker.

I'd be upset, err pissed, as you are, having had it happen to myself & I was, pissed.

Omar's 'suggestion' is good or Etched either being counter colored near the taper so it's visible.
Feb. 1, 2012
Omar Khayyam
994 posts
taits, etching is even better. Reminds me of a Worth bat I bought one winter, $179 marked down to $119, then further marked down to $79 because it was etched as "blemished". Not defective just marred. I couldn't really spot a bad blemish. Problem was, it didn't swing right for me. Don't know why. It was a single wall and a younger guy bought it from me for $25. I thought I did O.K. for a bat I would never swing again. The young guy tore up his league with it for a month, then sold it for $100! Then bragged about his profit to me! That's life.:=)

Feb. 2, 2012
taits
Men's 65
4365 posts
I had one type of each before a Worth with a sticker (white sticker w\ black letters) on black taper) on and another Worth etched in taper you had to look for because it was silver taper and just etched in. An Easton etched in white on black taper.
1st one actually has 2 stickers one white sticker w\ red handwritten serial number & another for code what they did.
Hope this has a good ending for him.
Feb. 2, 2012
tg69
307 posts
Guys,this has nothing to do with me wanting MY bat back to use.Its beyond usable.Its about them doing the right thing ,honor their warranty or give mr MY bat back. Its about COORPERATE GREED versus HONOR. Simple as that.
Feb. 2, 2012
taits
Men's 65
4365 posts

TG69,
Was going to call you but since I haven't read where you are located other than the South East somewhere as near as I can figure since you inquired about playing for teams back there in TN\VA, you might consider going to Canton, MA where their corp office is. If you do bring all your other stuff copy or real receipt and all.
If the face, as it were, can work. I did that with Copeland Sports many, many years ago when I first started playing senior ball. I really came out ahead. Went in about a bad which was dented, wanted another w\o having to go through the warranty process because I only got it 3 days before, I ended up getting their last one (exchange out) and about 5 others they had around the country Reno and AZ at a very good price.
Feb. 2, 2012
surf88
Men's 60
873 posts
I have been trying to help Tom (TG69) with his problem for some time now but he did not share the whole truth with me throughout our communications. This morning I received an in depth email from Reebok International. It seems he purchased his bats from an individual or an entity that was not a valid dealer or rep. He paid $63 for this bat and he could not produce a receipt that Reebok was able to validate or track down who the entity or individual was who sold the bat. Additionally, I was told he sent in another bat with this receipt and Reebok did in fact replace that bat for him earlier which in their view was a mistake but was done in good faith.

It seems that there is an ever increasing trend of illegitimate bat return claims coming in and Reebok simply will not continue to replace bats in these inappropriate scenarios resulting from invalid internet or shotgun sales.

Many dealers and reps work hard to help players with their softball needs and have to deal with those who sell product out of their car trunks or over the internet to consumers who are looking for incredible deals,then when something goes wrong, they contact the manufacturer and/or a legitimate dealer or rep for help and do not relate all facts to them. These situations hurt everyone, not just the consumer looking for fantastic deals that are too good to be true deal.

TG69, if you go on this site and bad mouth a company and a product, make sure to tell the truth, the whole truth and nothing but the truth.

Ed Andrews

Feb. 2, 2012
taits
Men's 65
4365 posts
The light enters the tunnel;....
Well Ed, seems I may have wondered correctly about the other side of the coin.
Valid receipts are what is also needed. Too many "sellers" in ebay especially are going to loose out because of that.
I believe you did all that you could given the info you had at the time.
Reebox is a reputable company and i don't blame them for doing as they did.

Feb. 2, 2012
taits
Men's 65
4365 posts
Reebok, sorry.
Feb. 2, 2012
bullet
Men's 55
130 posts
Any reps going to be at the TOC,selling Reebok bats.If so give me a number.I'm looking to buy.
Feb. 2, 2012
surf88
Men's 60
873 posts
970-729-3145/728-3144
Feb. 2, 2012
tg69
307 posts
What does the price paid have to do with warranty?Oh, I got a good price,I thought until it broke.Wasnt even a good BP bat. Neither of them, the Vector-O or the Melee. Anyone can go on E-bay right now and buy Reebok bats cheap.Do you know if the deajer selling them is in Reeboks pocket or not? And speaking of car trunks where are Ed and others selling from at the turneys? Dont be too quick to judge...
Feb. 2, 2012
tg69
307 posts
Sorry,I forgot, Ed was trying to help me till reebok told him I only paid @63.00 for that bat.
Feb. 2, 2012
surf88
Men's 60
873 posts
No, I tried to help you until I found out ALL the facts and learned that you were attempting to get yet another bat replaced by the factory when you purchased your bats from an invalid dealer or rep on the internet. Again, Reebok did help you by replacing one bat for you when they did not have to do so. Manipulating the system is not the same as your blog above states.

People get what they pay for and customer service from a reliable rep with quality service has value, in my opinion.

Feb. 2, 2012
tg69
307 posts
Ed ,your right again.I got exactly what I paid for,a very cheap bat but dont forget this.I did pay for it and therefore it is still MINE, not REEBOKS to keep.
Feb. 2, 2012
surf88
Men's 60
873 posts
And by the way, in response to your continued badmouth practices above, Tom, I communicate with SSUSA before every tournament and I communicate with the rep who may be sponsoring the tournament if it is not me. I do not sell out of my trunk as you suggest. It is not going going to be a disgruntled individual who got stung by an email seller that soils the reputation of a quality company or their reputable representatives.

You were friendly when you wanted my help but when it didn't go your way, you lashed out at everyone involved but the seller and yourself.

You did good and you got a new bat replaced. Enjoy your year go play ball!
Feb. 2, 2012
bullet
Men's 55
130 posts
surf88,i'll look you up when i get to the TOC.How much for a 27 oz Bal.
Feb. 2, 2012
surf88
Men's 60
873 posts
To all, I apologize. I felt I needed to speak to this thread. It rubbed me wrong and went against what I believe is right. It attempted to blemish a reputable company and it's associates. I do not feel Reebok did anything to injure or hurt this individual but tried to help.

This is all I intent to say on this matter. Good luck to all who are playing or working at the TOC next week in Florida.
Thank You,
Surf88
Feb. 2, 2012
tg69
307 posts
Ed, all Reebok has to do to resolve this issue is to send me my bat back.Pure and simple, its mine.They made the piece of crap and I BOUGHT it in good faith so send me my piece of crap back and it will be done.
Feb. 2, 2012
Snot Nose Kid
40 posts




So what's wrong with Reebok bats purchased from E-bay?

Or Amazon?

Or Anaconda?

Don't they all come from the same factory?

Are they some how manufactured or handled different?

What is the difference?
Feb. 2, 2012
Pricer
Men's 50
622 posts
Everybody wants a great deal on bats. There are more guys selling bats for these manufactures out at tourneys or parks, with their blessings. We have brick and motar stores who are not purchasing product in some cases because of these practices. If they are not a approved dealer, the tourney folks should not allow any sales during said tourney. A receipt with company logo or store biz card should be mandatory. Tourney directors have some responsibility as well.
Feb. 2, 2012
tg69
307 posts
well, according to REEBOK,anything short of being Notorized isnt good enough.Guess they didnt like someone wanting to close out their inventory of Reebok bats at a low sale price.
Feb. 3, 2012
tg69
307 posts
Guys, just looked on Ebay.Heres your chance to buy a REEBOK melee,NSA model, NIW,full ONE year warranty from authorized dealer $119.95
Feb. 3, 2012
taits
Men's 65
4365 posts
E-Bay has many 'authorized' dealers selling bats and other items. JJ Sports, Bats Bats Bats ( different names, same company), Kelly sports, & many others. Haven't looked to see which bats any sell now, so I do not know if they sell Reebok's.
But I figure there are about 50 selling who are authorized dealers.
Feb. 3, 2012
tg69
307 posts
Guys,Dont get me wrong here. Ed Andrews was trying his best to help me with my problem.I just think REEBOK told him how to think and I can understand his position and if I were going to buy a Reebok I would buy from ED but I have no desire to own another REEBOK of any kind
Feb. 3, 2012
taits
Men's 65
4365 posts
There are great deals to be had on ebay. The companies have the right to decline warranty request from non "authorized' sellers. I rep'ed for 3-4 companies i the past, and can relate to Ed's situation. Inly had one problem with a return request that was time outdated, but I worked that out.

TG69 which bat model, the Vector O or another non sr bat? Who was the seller?
Quite frankly the price you paid was great but too many on ebay saw they are "authorized sellers" but are not.
If you wonder if they are call the company they will tell you. If you don't do your checking it can be a problem.
Feb. 3, 2012
tg69
307 posts
Taits, the bats in question were a melee and a vector-o.Saw them on ebay as a close out and thought they mite be good BP bats so I could save my good bats.Got both at a good price,one for $63.00 and the other maybe $68.00 and shipping maybe $12.99 each.Used the melee for a little while and it busted.Sent it back to REEBOK with the reciept that came with it, think it was Stadium Ready is what seller went by.Well REEBOK sends me a new melee as warranty.No problem.Never used the other until later and it busted as well,not many swings on either one.Sent it back to REEBOK in late Oct,early Nov and didnt hear from them at all.Called them in Jan. and was told they didnt have my bat but they would do some checking.Called back week later ,still cheking.Week later they happen to find it but werent going to stand behind it because they said my reciept wasnt any good.Same reciept that was good on the other bat but not this one.After a conversation with a manager I told them just to send me my bat back.they said that was not going to happen.I say its still my bat if they arent going to HONOR their warranty.All they have to do is send MY bat back to stop all this BS. Thats everything I know to tell you so you be the judge.
Feb. 3, 2012
#6
Men's 60
1183 posts
I know Ed Andrews and he is a stand up guy..period!

I guess I am the "only" one out there that if I had a problem with my Mikens....at that time I would call Corky, and I would have a new bat in a matter of days.
Customer Service at its finest, speaking of Corky, good luck Buddy with your new job at SSUSA,,,,you will be working for some great people.Fran,Terry,Dave and the rest of the staff
Hope all have a great year in softball......
Feb. 3, 2012
taits
Men's 65
4365 posts
I just went there and looked for the ID: Stadium Ready. Not found...
Any way You might consider going back to the seller and have a chat with him. You should have his address and all. But most reputable dealers don't just disappear unless he sells under another name.
I looked at some auctions today and noticed many use or have the same feedback listers as some other sellers do. Looked and the Melee and Vector O sales.
Looked for Stadium Ready on google but didn't see a sports site selling bats.
Having been there as mentioned, I understand both sides as I know Ed does. I have played with him years ago.
But my feeling on this is you got a good deal from someone questionable and be glad you got the use that you did even if it was short lived. I think you got one bat back for 2 sent in. But the cracked one, with a questionable receipt, write it off and move on.
Get another from Ed and enjoy playing again.
Feb. 3, 2012
taits
Men's 65
4365 posts
#6,
No your not the only one...I called them on one that totally came apart and took pics and emailed them to them as well. My complaint was different however it was about how thin the layers were and the scotch tape between each layer. I did not get another but I did cause one rep to eventually loose a job. That was way back when they 1 or second ones came out. i think I still have that end piece and maybe one other like it.
I've bought a few from Corky and never had a problem either. Still have a 585 I got from him when they first came out, in the wrapper. Hope his new gig here works for him.
Feb. 4, 2012
neck10
493 posts
so I guess I cant sell any drill pipe at these torneys either what does it matter what these guys sell among one another???????????????????
Feb. 4, 2012
titanhd
Men's 50
331 posts
surf 88-What price do you sell these bats for?
Feb. 5, 2012
surf88
Men's 60
873 posts
titan: Get hold of me and I can answer questions.
88
Feb. 6, 2012
neck10
493 posts
asa only has two divisions(50's) where does your team fit rec or com ?????????????
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