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Discussion: IS SURF88 THE ONLY REP THAT DOES ANYTHING FOR REEBOK?

Posted Discussion
April 20, 2012
Full Monty
78 posts
IS SURF88 THE ONLY REP THAT DOES ANYTHING FOR REEBOK?

I have been reading the message board for sometime now.

It appears that if you want to get anything done concerning Customer Service for Reebok bats Surf88 is the only reliable source to contact.

All though I have never met or dealt with him, it seems that Surf88 is doing a very good job for Reebok.

It's too bad that I'm getting the impression that the rest of the Reebok Customer Service really SUCKS!

Maybe Surf88 should be Reebok's VP of Customer Service?










April 20, 2012
tg69
307 posts
Ed tried to help me with my broken Reeboks and I didnt even buy them from him.Hes seems like a good rep. ,just working for the wrong company.
April 20, 2012
Tri18
608 posts
Monty/tg69: Ed is a stand up guy who believes in Reebok as I do. They have had some issues but overall I have been able to get good service from them to take care of customers. If you have questions or need help with Reebok or any of the senior bats, feel free to contact me. Alan Tanner tricoach18@att.net
561-718-7504 Team 1 Sports
April 20, 2012
armiho211
Men's 70
409 posts
FIRST OF ALL: 1) i am not ed andrews brother in law, family friend,etc. the following is a copy of my post from 2011: take as you wish and whatever it's worth in considering ed's involvement with reebok problems. i am sure my sentiments can be reflected by quiet a few players that post on here. ---------------------------------------------------------------------------------------Aug. 4, 2011
armiho211 Topic: Bats
Discussion: Reebok Customer Service

got mine in jan of 2011, broke in 70 deg heat (35 hits). i got ahold of ed andrews, he got in touch in the r & d dept and got me an rma. i sent back the bat for inspection late jan. i mentioned to ed andrews that i would be at the T.O.C. in florida in feb. i got a surprise call on my cell during the T.O.C. , one of the reebok sales boys, met me at the banquest in the hanger and brought me a brand new bat. i dont think anybody else would have done what these people did. i appreciated the extra effort. i have broken 7-8 miken bats in the last 5-7 years, i have never gotten a replacement from them. maybe reebok is having a few problems with some bats, but at least they are trying to make things right in replacing the broken ones. i can not speak for their customer service people, i only dealt with ed andrews , and he is trying to help everybody. if you back track the old posts thru jan. on this website, you 'll see that ed has been fully engaged in the reebok problem. the replacement i got in feb is still going strong, never used it in less than 65 deg weather. in case you are wondering, i dont know ed andrews and i am not a reebok sales rep. frank armijo texas legends 65's PS: hope you all resolve your problems
April 20, 2012
tg69
307 posts
I dont have a problem with Ed.He tried.My problem is with REEBOK.Warranty a bat for a year and then wont stand behind that warranty.Shouldnt make any difference what I paid for it.They made it and should have stood behind it.They SUCK.....You guys say they have replaced your non warranty bats yet they wont replace one that has a one year warranty.Go figure.Screw me once,your fault, screw me twice then thats my fault.I dont plan on ever buying anything with a REEBOK name on it again.
April 21, 2012
pitcher55
Men's 55
130 posts
ed is a very honorable man.his wife is very nice also. i met them once at their motel room in mesquite,nv. to buy a bat during the tourney there.his word is very important to him. if he says he will help you,you can bank on it.he will do everything in his power to help you with your bats.i highly recomend his product and his service. dennis wiley "lights out" 55AAA.
April 22, 2012
big cat7
Men's 50
95 posts
How do i get in touch with ed,i just broke a reebok with less than 50 swings on it and wouls like to know what i can do about this
April 23, 2012
taits
Men's 65
4344 posts
Most but not all of his post have contact info.
April 24, 2012
MurrayW
Men's 50
92 posts
I sure hope that those who are going to Ed with problems are buying their bats from him.
April 24, 2012
Omar Khayyam
989 posts
MurrayW, a great point. My pastor says that when people drop by asking for a handout, he always volunteers to contact their home church to work something out with their normal pastor or priest. Of course, not one in 20 has such a relationship. He wonders why they expect him to help when they have never been part of helping others though a church when they weren't down on their luck.
April 26, 2012
5ToolsinOhio
Men's 50
160 posts
Did you just compare buying bats to church/pastor?
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