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Discussion: Take responsibilty

Posted Discussion
Oct. 15, 2012
Silk11
Men's 50
41 posts
Take responsibilty
I have read several posts regarding Mike not taking responsibility for the bats. I can certainly vouch for that. I have an Ultra II with less than 40 swings that cracked in 2 places. I sent it back to them, and because I bought it on Ebay and they could not find the seller listed in their records, they would not do anything. I sent in the receipt from the posting an according to a very rude lady who argued with me, there was nothing she cold do. I understand I did not have actual receipt, (just the one from Ebay) the fact remains this bat cracked in less than 40 swings. I also cracked a teammates bat in the very next game. It seems Mien went from sending out duds to sending out bats that were so hat they could last.
Oct. 15, 2012
Gary19
Men's 50
2615 posts
Did this bat come with a warranty?
Oct. 15, 2012
Pricer
Men's 50
622 posts
Silk, makes no difference where the bat was purchased. NO WARRANTY is all over the Ultra II. I'm having a hard time understanding what some of you don't understand. Warranties come with higher pricing. If you want warranties, they can give them to us at a price. Bats will become 400.00 and you will get a one time replacement. That way they can still make the same margins. The old saying is simple, can you read the fine print? It's right there in black & white!
Oct. 15, 2012
Gary19
Men's 50
2615 posts
Pricer, though in this case the print really isn't all that fine. They just choose not to read it.

Do you think people really are as dumb as they often come across on here?
Oct. 15, 2012
Silk11
Men's 50
41 posts
Hey Gary 19 are you really as arrogant as you seem on here? I have seen your posts before. I understand what no warranty means, but a bat that cracks in less than 40 swings... do you not think its defective?
Oct. 15, 2012
Gary19
Men's 50
2615 posts
No, not really, though my youngest daughter would probably disagree.....:)

Absolutely that might be a defect. But the only thing that ultimately matters, as unfortunate as it might be, is NO Warranty.

It is why someone long ago said "buyer beware".
Oct. 15, 2012
Silk11
Men's 50
41 posts
I just talked with Miken and they are going to replace it.
Oct. 15, 2012
canIjack
Men's 60
321 posts
See what crying gets you...LOL, this was too too funny.

What does No Warrranty mean now? How many swings before the "NO Warranty" goes into effect? 10-40,1-50 or just 1 swing in or out of wrapper?
Oct. 15, 2012
Alamo
5 posts
I agree with Gary19, no warranty means no warranty and Corky showed it at LasVegas. At the meeting in front of future buyer he told one of my player that he would replace a bat (with out looking at it) because the knob had broken.
Yet the next day (no one around), told him the bat was too old (1 year / from corky). No warranty!
Oct. 15, 2012
Alamo
5 posts
Yes it was a Miken U II, black
Oct. 16, 2012
Silk11
Men's 50
41 posts
Hey canljack... I dont care what crying gets you... Im getting a new bat!
Oct. 16, 2012
HJ
Men's 70
437 posts
It has been a long time since I studied this, but
there is a difference between a product covered by a warranty and the sale of a defective product. The sale of a defective product may be covered by the UCC of the applicable state. If Miken sold a defective bat ( I have no idea how a
lay man could prove that) then there may be recourse, not because of warranty but because of the defect. Restated, the defective bat theoretically broke earlier than a non defective bat would have.

It is being smart to try to get some help when a bat breaks after very few swings.
Oct. 16, 2012
Pricer
Men's 50
622 posts
The burden of proof will be on the purchaser of the bat. So with that being said, how far and at what cost do you or anyone suggest this should go? I would think to prove what your suggesting will incur dollars & maybe an attorney. If the judge decides there is a gray area regarding this, he will go right back to the fact that THE BAT HAS NO WARRANTY. The first and only question the judge will ask the buyer, did you know this bat HAS NO WARRANTY? They indicate from the wrapper on the bat to all over the Internet where they are sold. NO WARRANTY express or implied. Does it concern anyone else, that if we didn't have these players out here trying to get something for nothing, the bats would possibly could cost half of what they are now. These companies have to pay for the attorneys to remind the dummies that they bought a bat with NO WARRANTY.
Oct. 16, 2012
Silk11
Men's 50
41 posts
Im just gonna say it like this... Warranty or no warranty a $200 bat should not break after less than 40 swings. Miken must have agreed as they are replacing it.
Oct. 16, 2012
Silk11
Men's 50
41 posts
Pricer... The bat broke in 2 places in less than 40 swings... You wouldn't do anything? Who's the dummy?
Oct. 16, 2012
stick8
1275 posts
Silk11 perhaps you hit the ball too hard!! lol In reality your fortunate that Miken is replacing it because those bats are clearly marked no warranty. Perhaps Corky went to bat for you or you contacted another rep who was nice enough to help you out. I agree that a bat breaking after 40 swings doesn't seem right. It's possible you got one of a bad batch. It makes good business sense to replace your bat even though there is no warranty. I'm sure the folks at Miken understand that and wanted to keep you swinging their bats. Remember, they (or any other company that makes senior bats) aren't obligated to replace cracked bats.
Oct. 16, 2012
Tri18
607 posts
Hey guys, another lesson to be learned here is this. A majority of companies are also requiring a receipt from a REGISTERED DEALER in order to even consider a bat replacement whether it is a warranty bat or not. Ie....if you are buying on eBay make sure it is from a OFFICIAL DEALER of the product you are purchasing. ( this is happening all over e- commerce sites such as eBay, etc...in thousands of different markets not just softball) Be sure to check into this and get a real receipt from a real dealer before purchasing. This will save you some aggravation in the long run. If I can help you with any of the bats or you have questions , get in touch at tricoach18@att.net or 561-718-7504.
Alan
Team1 sports
Oct. 17, 2012
Webbie25
Men's 60
1967 posts
I had one break in well under 40 cut-sent it back(along with my 'dud' bat) with receipt and they did not replace it. They did replace the dud. Silk-if they did replace it-I want to know how you did it. I've broke 13 bats in 3 years.
As for Gary(19) Contrary-he is only on here to antagonize and denigrate people-he does not play SSUSA events and hates every part of the game. Just ignore him. Most people do.
Oct. 17, 2012
curveball
Men's 65
400 posts
I've had Miken replace several over the past few years. All broke with very few swings on them. All appeared new out of the wrapper, and I had a receipt for each. although I've switched to the Ambush, I had no problem with Mikens service.
Oct. 17, 2012
0
56 posts

A couple years ago I broke a Miken Red bat about 2.5 weeks after I got it. I had the receipt and Miken replaced it with no problem other than having to pay for shipping the bat to Miken. Yes there is a "No Warranty" written on the bats, but Miken is not "hard and fast" in each case. From my experience I believe they try to be reasonable about what's fair treatment of their customers.
Oct. 17, 2012
Silk11
Men's 50
41 posts
Pricer... The bat broke in 2 places in less than 40 swings... You wouldn't do anything? Who's the dummy?
Oct. 17, 2012
HJ
Men's 70
437 posts
Pricer, just for the record, there is a difference between an item having no warranty and
a company selling a defective bat. If the claim is based on a defective product, then it is irrelevant whether it was warrantied or not.
Oct. 17, 2012
Gary19
Men's 50
2615 posts
What else do warranties cover besides defects? They aren't meant for wear and tear.

So "No Warranty" would mean "no defect coverage", right or wrong and probably wrong. So if a "No Warranty" bats still covers defects, what specifically does it not cover?
Oct. 17, 2012
Pricer
Men's 50
622 posts
For those that had bats replaced, I'm happy for you. But if you don't think we'll all be paying tomorrow for the way they're doing business today your wrong. Either the retail for these bats will go up, without any improvements or cost to the manufactures or if improvements are made at cost to them we'll see an added increase in retail. We're going to pay the difference anyway. Personally, replacing the bats with no warranty is bad business, period. A company doing this is setting themselves and/or the purchaser for disappointment when they eventually have to say no to you or someone else in a similar situation or they go out of business for a failed business plan. So continue to tell them that their no warranty bats really have one and you expect them to be replaced. Good luck!
Oct. 17, 2012
Gary19
Men's 50
2615 posts
Exactly right. They are setting precedent, and good luck for the next guy who wants his replaced and they say "no".

Playing favorites, or even appearing to, is not good for business.
Oct. 17, 2012
0
56 posts

Evidently you guys have never heard of warrantied bats being intentionally broken and sent in for replacement a month or two before the warranty expires. People have been doing that for years and the bat prices are approximately the same.

Oct. 17, 2012
canIjack
Men's 60
321 posts
Hey silk11 actually I'm happy for you, not everyone is so fortunate to get a replacement bat with forty swings on it (any No Warranty Senior Bat).

I've just helped a team mate get his New Miken replaced with 19 swings, and that took over 6 weeks before I received it.
If this is your first Miken that you have cracked? Personally I would look to another senior bat for more durability. Miken U2 have never been durable.
Oct. 17, 2012
surf88
Men's 60
868 posts
To add some input here, I have had an education on senior bat replacement. On occasion, a bat or bats get shipped out with defects and in some instances, players discover the defect and act quickly to execute the process of returning it. On many more instances, they continue to use the bat and hinder their chances of getting a replacement. I understand that there are players out there who are strong enough to break any bat that exists so the decision to replace a bat is a difficult one for the authorized officer in charge of making that individual decision.

If you buy a senior bat without warranty, be aware it is difficult to get it replaced, but not impossible. As some of you know, I have tried my best to help some of you with your bat problems and some have achieved success while others have not. It bothers me when it does not go smoothly. That said, I appreciate the opportunity to assist you guys with Reebok bat sales and I try to go the extra mile in helping you when that situation occurs as well. Let me know if I can help you. Hope to see you in Phoenix next month at Winter Worlds.
Ed Andrews ed@ewandrews.com (970) 728-3144.
Oct. 17, 2012
Pricer
Men's 50
622 posts
Bat prices have remained the same, but the manufactures are at every chance they get finding another source that's offshore or economically poor country to make them cheaper. That's the only reason they have not raised prices. When they can not drop pricing on manufacturing, the prices will start to rise or they'll discontinue making that model. All the products being offered today started out being manufactured at a higher price, when they realized they had a good product they started a search for cheaper labor and materials. I can guarantee you this, they will not make it a practice to replace non warranty bats.
Oct. 17, 2012
Silk11
Men's 50
41 posts
Thanks canljack, it was my 1st, I cracked a teammates bat the very next game. I have switched to Combat. If I have bad luck with the Ambush, I will go back to my original Synergy Extended.
Oct. 17, 2012
HJ
Men's 70
437 posts
G-19, sorry you are wrong. A warranty says the product will function for a period of time under stated conditions. It has nothing to do with defects. An ASA bat could be w/o defects but break during the warranty period because the batter was a monster hitter. A defect means the bat was not right when delivered. You have the right to expect your Miken bat will be a "normal"
Miken bat w/o defects. Surf 88 points out that some bats are shipped with defects. Presumably a reputable co. will replace a defective bat. It would be helpful if Surf 88, Gorilla Boy and Alan
explained what to look for to determine if a bat is defective so we can get it replaced promptly before the defect is hidden by usage.
Incidentally, I believe the Miken Ultras are all made in the USA and all combats are made in Canada. Probably labor cost is not a major factor
in bat production. Defective equals replace; non-defective equals no replacement no warranty.
Oct. 18, 2012
Gideon60
Men's 50
42 posts
Stop buying them and go with some of the u-trip bats.They hit just as well and have 1 yr. warrent.There is a bat out made by combat called the combatant and man does it have great pop $74.00 can't beat that. easton worth all of them have bats with same amount of pop but more durability and replacements.The only way for them to change there policy or lose business is to stop buying until they do come up with something to replace the ones that break in 40 cuts
Oct. 19, 2012
Silk11
Men's 50
41 posts
G-19 and Pricer... Just to let you know, Miken just delivered a replacement for the bat that started this whole post. Obviously they felt a that bat should not have cracked with such minimal usage. HJ... you are correct sir, the reason this bat was replaced was it was cracked with less than 40 swings and put in my bag right away, and not used again.
Oct. 19, 2012
Gary19
Men's 50
2615 posts
So is 40 swings the magic number? What if the next bat has 42 swings? 45? Where does the line get drawn?
Oct. 19, 2012
Silk11
Men's 50
41 posts
Thats not the point... Miken replaced it. I never said it had exactly 40 swings
Oct. 19, 2012
Silk11
Men's 50
41 posts
Thats not the point... Miken replaced it. I never said it had exactly 40 swings
Oct. 19, 2012
stick8
1275 posts
Surf88 when you posted that some bats get shipped out with defects what are the specific defects your elluding to? Cracks, dents?
Oct. 25, 2012
surf88
Men's 60
868 posts
We had a problem with the exterior coatings not adhering properly and some of those bats flaked and chipped off in chunks. Those who immediately stopped using the bat and sent them in, were taken care of. Thanks, Ed
Oct. 25, 2012
taits
Men's 65
4344 posts
Silk11,
But you did say;

Oct. 16, 2012
Silk11
Men's 50
21 posts
Pricer... The bat broke in 2 places in less than 40 swings... You wouldn't do anything? Who's the dummy?


And that is less than 40 according to you.

I've had Miken refuse to replace. But didn't have at the time a receipt. Replaced later with one.
What Allan said about receipts is very true, Easton is the same way. ĘBroke a Katona years ago and sent in w\ receipt from Ebay dealer who was authorized and they said they didn't get it... Lesson there was to use USPS conformation or use either UPS or Fedx.
Oct. 25, 2012
stick8
1275 posts
Thanks surf88. It's good to inspect new bats for that--in addiiton to cracks or dents.
Oct. 25, 2012
Pricer
Men's 50
622 posts
I'm glad your satisfied Silk. When you really think about it, 40 swings would be about a days worth of BP. So if anyone is saying they have a bat that last less than a day after purchase. By all means you have every right to be upset. But unless you can prove the equipment has a flaw or is defective, it's you got what you paid for. My beef is knowing we are buying non warrantied bats and complaining when they break. When anyone with common sense see NO WARRANTY on anything they purchase, it should send up a red flag. No one & I mean no one our age should expect anything different when purchasing this product. Have a great off season.
Oct. 25, 2012
17Black
Men's 50
219 posts
I'm going to go back to the original topic. I bought a bad UII from a softball/baseball specialty store in Ohio back in June.

It was noticably "not right" no cracks or dents, or anything ------but it just seemed dead, not a typical UII. Unfortunately having broken multiple UII's over the past four years I know what they are supposed to act like.

There were multiple topics on this board going on about this over the summer too.

I tried breaking it in over several practice sessions, to no avail, and then stowed it away.

I saw Corky at the SSUSA Tournament in Lansing in August and told him my dilemma. He said if I had a receipt from a certified dealer, (which i did)just go to the Miken web-site, get an RMA# and send it back with copy of the receipt for testing, with a note on why I feel it should be replaced.

I did, and had a new UII (with new serial #'s) on my front porch, delivered from UPS in about one week.

So in my case, Kudos to Miken for replacing mine.
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