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Discussion: Renting a car from Budget

Posted Discussion
Feb. 9, 2016
RDSinNEOHIO
Men's 70
31 posts
Renting a car from Budget
OK, maybe my own fault, but nevertheless, I'm ticked off. Went to the TOC last week. Usually I rent a car through my employer with Enterprise. But I clicked on the Budget Rent-a Car button on this website and they were offering cars a little bit cheaper. Filled out the app, got to the Orlando airport, and upon returning the car the following Monday when leaving, found out they just about double-charged me due to an insurance they tacked on. I had told the man at the desk I declined, but when I called the 800 number to complain, customer service at Budget said they tacked it on anyway because of something that it was required due to the Senior Softball profile. They said it couldn't be reversed. So instead of the $180 I was supposed to pay, got charged $350. Go elsewhere my friends.
Feb. 9, 2016
armiho211
Men's 70
449 posts
I would tell the credit card company that you will only pay them for the amount of contract price you signed for when you picked up the car...

let the credit card company fight it out with Budget, at the worst offer a split on the overcharge. dont give up, 85.00 buys a lot beer.

good luck !!!! you got nothing to lose for trying..
Feb. 10, 2016
Fred S
Men's 85
297 posts
I have used that code for the last 2 yrs and never had to pay insurance.
Feb. 10, 2016
rlspls1974
Men's 65
119 posts
You should have been given a hard copy of the contract you initialed DECLINING the insurance.

All car rental agencies will offer you the additional but YOU must initial to decline in several places on the contract.

Then your signature at the bottom.
Feb. 10, 2016
curveball
Men's 65
705 posts
Armiho offers solid advice. Credit card co. will fight it for you.
Feb. 10, 2016
Wayne 37
Men's 65
773 posts
As long as you have it in writing, nor offered you insurance. They have it insured. Why must you pay double their premiums?
Feb. 10, 2016
SilverGhost
32 posts
Well your over 50 RDSinNEOHIO...its ashame its your first time renting a car. Budget is a well respected company been in business for years.
Feb. 11, 2016
armiho211
Men's 70
449 posts
Another thought, if BUDGET is advertising on the SSUSA web page...

Seems to me that SSUSA should try to help resolve this problem, after all, a senior softball player that is part of SSUSA just got nailed.

HOPE SSUSA RESPONDS ON THIS POST, IF NOT, YOU MAY HAVE TO APPROACH SSUSA FOR ASSISTANCE.

IF BUDGET WILL NOT RECTIFY THIS PROBLEM, I FOR ONE, WILL NOT GIVE THEM MY BUSINESS , I AM SURE OTHER PLAYERS FEEL THE SAME WAY. THIS FACT NEEDS TO BE CONVEYED TO SSUSA.

SSUSA CANNOT AFFORD PLAYERS UPSET WITH ONE OF THEIR ADVERTISERS.

MY .02C
Feb. 11, 2016
SSUSA Staff
3483 posts
We have already contacted Budget and they are looking into this to determine what actually happened and will go from there ...
Feb. 11, 2016
armiho211
Men's 70
449 posts
SSUSA STAFF- Thanks for getting involved, looking forward to a positive response from Budget Rent a Car.

please advise on this post the final resolution.......
Feb. 11, 2016
RDSinNEOHIO
Men's 70
31 posts
Thanks Dave/Fran or whomever is looking into this. Second year for our Cleveland team at the TOC, enjoyed seeing you at the manager's meeting. We went 3-3 but had a great time regardless. It was only this little thing that was agravating. Budget sent me a survey as well and in my comments, I simply said refunding me $144.95 would be a whole lot less costly than me editorializing on the message board and possibly costing them thousands of revenue in the future from us senior softball players who would rather rent a car elsewhere from here on out.
Feb. 14, 2016
RDSinNEOHIO
Men's 70
31 posts
Just to update, a day after filling out the Budget survey, I was contacted by a Budget representative. They had looked into the situation following my comments and said they would refund the difference. A few hours later, I had a credit applied to my credit card account. So all's well that ends well. Just in the future, gotta make sure to check out all the fine print.
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