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Online now: 1 member: TABLE SETTER 11; 67 anonymousDiscussion: Help with Suncoast customer service
| Posted | Discussion |
| March 17, 2021 Unitedsoftball3 1 posts | Help with Suncoast customer service I am hoping someone can help me. I purchased a Suncoast 12" Max bat on Feb 12th. The first time taking batting practice, the barrel cracked. I filled out a warranty return on their website and they sent me a return number and address. Tracking shows the received my bat on 3/12/21. Since then I have had no communication with them. Suncoast Customer service sends me to voicemail and I have left messages, but have had no response. My question, is this normal for Suncoast? How long does this process normally take? Is there a Suncoast Rep in the SouthEast (Alabama) I can contact for info? Any help will be greatly appreciated. |
| March 17, 2021 sbsoftball30 Men's 65 15 posts | Try calling John at Suncoast Bats in Kentucky. 270-991-3999. |
| March 18, 2021 Lefty Men's 75 721 posts | My buddy said after 240 bp swings it did't sound good. I looked an had a 3"sawtooth. 28.5 12". Didn't come close to 900 swings for a 72 yr old. After I put 100 swings it didn't hit any better I new something was wrong. I believe every so many bats have problems. I just got a 27.5oz endload and it sounds hits way bettet than the 28.5. Iplan on getting another 28.5 endlaod new Suncoast. Joe Falcon. |
| March 21, 2021 Danaj18 Men's 50 7 posts | I broke mine first BP session sent it back. I had no communication and a new one showed up at my door exactly one week later. |
| March 24, 2021 rmp0012002 Men's 50 57 posts | Some reps on Facebook stopped dealing with Suncoast so there must be an issues between people all around. |
| March 26, 2021 DRB22 Men's 50 58 posts | The new Diamonds are holding up well. |
| March 28, 2021 eights88 1 posts | Bought the suncoast melee 12" endload 12-28-2020,recieved it 1-26-2021 went to mesquite to play 3-19-2021 and 1st BP shattered bad never even played a tourny with it. 240.00 $ now hoping the send me a new one. |
