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Discussion: Avis in Phoenix

Posted Discussion
Oct. 24, 2009
Men's 65
181 posts
Avis in Phoenix
I arrived in Phoenix on thursday via ticket I bought on Priceline thru Frontier Airlines. Frontier confiscated my toothpaste and a few other products in my baggage and charged me $20 for the one checked bag. I was a little upset but tried to not let it bother me. I also rented a car on the same itinierary thru priceline with Avis. I rent cars maybe 15 times a year, I'm not a rookie. Priceline charged my card ahead of time, which is not the norm. Most travel companies dont charge the card until you get to the car rental counter. I rented a car for 4 days and paid ahead of time $256.65, a high amount but Phoenix was short of cars, so they said and I paid it. When I got to the counter they refused to give me a car, they had cars and gave me a lame excuse about the amount of the payment. That day at the airport they were getting almost $200 a day for cars and they didnt honor my reservation. They wouldnt give me any paper work to prove I didnt get a car and litterally told me to go away or they would call the police at the facility. I went to Hertz, the 3rd desk I went to and they gave me a car for $566 3 days, highway robbery but with a shortage of cars I was relieved to get out of the airport. I returned the car the next day to Scottsdale Hertz and had the car for about 16 hours. Hertz still hasnt refunded the over charge and Avis never told Priceline that they refused to give me a car. I had to place a dispute with paypal as its my business payment method and I have to hope Hertz and Avis will fess up to what they both did. I called Priceline and they wouldnt help, they still have my money and I may never get it back. I went thru quite and experience, had a compact car for 16 hours and priceline/avis and Hertz have a total of $813 of my dollars and I have to fight to get some of it back and the burden of proof is on me.
Customer service in this country is almost non existent and we are a service based country. Going to a softball tournament when you have to fly is not a lot of fun.
Oct. 24, 2009
Men's 60
1175 posts
Jim16, You should of gotten with me..when I saw you there last week.I rented a car(full size) for the 4 days for $ you in Vegas.
Oct. 24, 2009
Men's 65
4549 posts
Pay pal is Fair when it comes to disputes...sort of...
They have been "trying" for 3 YEARS for recover a loss I took, and can't get the "open issue" resolved nor removed from any transaction. Got another yesterday on USPS charges. Charged twice and voided both because printer won't print one out. All done over phone with CS.
Called today and they said, 15 days to credit my acct back.
Pricelene i have used for a flight but won't again.
I hope you work it out and get relief.
That's all worse than any ball used in the heat going soft
Oct. 25, 2009
489 posts
Priceline is usually pretty good on the cars if you book early enough. I have only had one problem with the rental company and I did call priceline right then and the company gave me a car after talking with pricline.
You are right all customer service stinks all over the country.
I have also gotten some great deals on rooms with priceline.
Good luck.
Turn Two
Oct. 25, 2009
mad dog
Men's 65
4153 posts
jim i have had good luck with priceline,but i only do rooms with them.i have a couple of city's(dallas,okc,austin,for our local area's) that i can get $25-35 rooms,and most of them are the extended stay america's i don't do the flight's or rental cars as i like to drive whenever possible.good luck in getting your money back.
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