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Discussion: Reebok Customer Service

Posted Discussion
Aug. 4, 2011
monts39
Men's 50
25 posts
Reebok Customer Service
I broke my Reebok Mele after about 50-60 swings..called Reebok and they told me to send it back to them..they received it on june 22nd I in turn followed up with a phone call after tracking it and confirmed that they got it..left a message with no return call...after 23 more phone calls with no return phone call and no communication from them what soever I finally called and asked to speak to a manager,who basically blew me off...it is by far the worst customer service I personally have ever dealt with in my life..I told him that it really was not about the bat any more it was about their lack of customer service..I can promise this I will never by another Reebok product as long as I live!!!
Aug. 4, 2011
GaCMan
86 posts
I have sent 3 back and on all three it takes 7 wks to get a return . On the first one I called several times checking on it always talking to the same lady(always get a name and #) was very nice each time on the last ones didnt even bother to call all bats were delivered around 7 or 8 wks.Dont think calling really helped any on the first one so didnt bother on the others.
Aug. 4, 2011
perly
88 posts
Fisrt Rebook lasted maybe 750 swings. Great bat with serious pop.

Second bat busted less than 100 swings. Reebok replaced bat is 6/7 week.

Third bat busted around 50 swings. Reebok has had the bat since 7/14.

I was a big Reebok fan, however the performance seems to have gone backwards from the first batch and their customer service needs a lot of work.

I still like the bats but sometimes you feel we are being used and abused by the companies. Come on Reebok, customer service it crucial in the retail business.

Aug. 4, 2011
canIjack
Men's 60
322 posts
Well for me,
I just couldn't go thru the waiting process again and again. And after cracking two bats in less than 80 swings each, I'm Back swing my more durable Combats.
Aug. 4, 2011
softball4b
Men's 60
744 posts
I do not sell bats nor do I want to.

I have 2 Reeboks. 28EL received in December from Hollis and 29EL purchased 1 month ago from 909 Sports. Both bats are extremely hot and both are going strong. I have 300+ 28EL and 100+ on 29EL.I have hit huge HRS with both Reeboks. Last weekend, when the HRS were gone, I used my Miken to base hit.

The question should be....how long do you expect a high performance bat to last?

Always hit senior balls that are dry in good weather and your bats should last. Kennard (CanIjack) has an issue because he hits every ball square and thus the impact of the ball puts unbelievable stress on the impact point of the ball.

So it goes back to personal choice and personal experience. If I want a bat that will last, then I will buy a bat with a thicker wall. Therefore no senior bats. I can't think of a senior bat that will last indefinitely. Better pop, thinner wall, less endurance, common sense.
Aug. 4, 2011
armiho211
Men's 70
410 posts
got mine in jan of 2011, broke in 70 deg heat (35 hits). i got ahold of ed andrews, he got in touch in the r & d dept and got me an rma. i sent back the bat for inspection late jan. i mentioned to ed andrews that i would be at the T.O.C. in florida in feb. i got a surprise call on my cell during the T.O.C. , one of the reebok sales boys, met me at the banquest in the hanger and brought me a brand new bat. i dont think anybody else would have done what these people did. i appreciated the extra effort. i have broken 7-8 miken bats in the last 5-7 years, i have never gotten a replacement from them. maybe reebok is having a few problems with some bats, but at least they are trying to make things right in replacing the broken ones. i can not speak for their customer service people, i only dealt with ed andrews , and he is trying to help everybody. if you back track the old posts thru jan. on this website, you 'll see that ed has been fully engaged in the reebok problem. the replacement i got in feb is still going strong, never used it in less than 65 deg weather. in case you are wondering, i dont know ed andrews and i am not a reebok sales rep. frank armijo texas legends 65's PS: hope you all resolve your problems
Aug. 4, 2011
MCBlue35
1 posts
I am really surprised with the negative comments about Reebok. I sympathize for your difficulties and hope that they are resolved asap. As for my experience with Reebok, I must say that they have gone above and beyond my expectations. Maybe it's the absolute professionalism and the honesty that MY Rebok rep carries himself with. Mr. Ed Andrews has performed to the same ability that my Reebok Melee 30oz has. Out of the wrapper, my first two swings resulted in a total of 700'. Mr. Andrews also connected deep when he delivered my bat to my hotel over night so I could use it at the SPA National Championship tournament in Dalton, Georgia. As for Reebok itself, they have returned my messages in a very timely manner and with the utmost of courtesy. I appreciate all that they have done and will continue to do business with them thru Mr. Andrews. If I may suggest gentlemen, do the same. Have a great season and I wish you all the best. God bless.
Aug. 4, 2011
RoyHobbs
14 posts
I am a Florida Half Century softball who did not purchase a Reebok bat from Ed Andrews; however, Ed was extremely helpful in assuring that I received a replacement bat from Reebok after my original bat broke with less than 50 swings. With the help of Ed, I finally received a replacement bat from Reebok after approximately one month from the time that I mailed my broken bat back to Reebok. My bat was examined and was determined to be defective; Reebok even provided me with a lighter bat that I requested. I am extremely happy with Reebok and with the help that Ed Andrews provided. When my new Reebok finally breaks, I will make sure that I buy my new bats from Ed Andrews. Once again, Ed was extremely helpful. For example, Ed made phone calls to Reebok and Emailed Reebok and me on numerous occasions in order to expedite the delivery of my replacement bat. By the way, my new Reebok bat is probably the best bat that I have ever used. I have used Combats and Mikens in the past, which ( in my opinion) do not compare with Reebok. Additionally, when a Miken bat that I purchased last year broke after only six Florida half Century games, Miken refused to provide a replacement bat. The bottom line is that Reebok did provide me with a replacement bat, unlike Miken. I am now a fan of Reebok and I am now a fan of Ed Andrews, who did not know me and who had never met before. Thank you Ed for all your help and thank you Reebok.
Aug. 5, 2011
Don5
Men's 60
33 posts
Based on the last three posts, I'm voting for Ed and I don't care what he runs for, he's got my vote. I bought a reebok and have used it for about 175 swings, hit some monster home runs over 250 fence, at least 265 feet. Seem to be happy about the bat, until which time it too, breaks. I think that seniors are always looking for the latest and greatest and are quick to make judgments about non warranted bats they broke with their gorilla arm swings. I expect that a bat that I use will break sooner or later, just like my batting gloves and shoes wearing out. There are some exceptions and most Customer Service folks are willing to assist you even on non warranted things, ever been to Costco?
I would think that if you can hit the ball 400 feet with a senior Miken or Reebok or Combat, then you would be able to hit a ball 320 feet with rock hard ASA bat that may last for years and with a 1 year warranty. Home run is a home run, 400' or 320', still not running the bases.
Maybe there should be a rule that if over 250 pounds or you juice, you must swing a celery stalk! :)

Don5
Aug. 5, 2011
Pricer
Men's 50
622 posts
Don, great post!
Aug. 9, 2011
Mario
Men's 50
376 posts
Durability is the issue with me. My first Reebok Melee lasted 410 swings, that was back last october/november. Got another one and I am still swinging it, 210 swings so far. I've had teammates break some under 30 swings and we sent them back and they replaced them all within a month. Compare this to last year when I went thru 4 Mikens, all with less than 100-150 swings. One broke after the first swing. I took it out of the wrapper and stepped up to the plate and hit a line drive in the gap and when I got back in the dugout I looked and it was busted all the way around. That was it for me with the Mikens. I'll stick with the Reebok.
Aug. 9, 2011
mad dog
Men's 60
3932 posts
mario,when your 6'6" and push 300(and we are not talking a fat guy here people,more like a brick house)i would think you would break a few bats.you prolly would break a telephone pole when hitting...
Aug. 11, 2011
Mario
Men's 50
376 posts
Easy mad dog, I'm only 6'5" and weigh only 280lbs. I've worked my butt off to get back down to theis weight. It doesn't come off as easy as it used to....
Aug. 11, 2011
mad dog
Men's 60
3932 posts
hey i said you were only pushing it,not over now...LOL.....it is a pain to take off when we get older,that is a fact...........
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